Privacy Policy

This Privacy Policy describes how Green Lantern Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at greenlatern-food.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

Green Lantern Pizza is committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner, in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and food products to our customers. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the following information:

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect personal identification information such as:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (where required for age verification)
• Username and password (for account holders)
• Profile photo (if provided)

2.2 Payment and Transaction Information

When you make a purchase through our website or in connection with our food ordering services, we or our trusted payment processors collect:

• Credit card or debit card details (processed securely through third-party payment processors)
• Billing address
• Transaction history and order details
• Purchase amounts and payment confirmation data

Please note that we do not store full payment card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.

2.3 Usage and Behavioral Data

When you visit our website or use our digital services, we automatically collect certain information about your interaction with our platform, including:

• Pages viewed and time spent on each page
• Links clicked and features used
• Search queries made on our website
• Cart activity and ordering behavior
• Referral URLs (the website that directed you to ours)
• Session duration and frequency of visits

2.4 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website, including:

• IP address
• Browser type and version
• Operating system and platform
• Device identifiers (device ID, advertising ID)
• Screen resolution and display settings
• Time zone and geographic location (derived from IP address)
• Network information

2.5 Location Data

With your permission, we may collect precise geolocation data from your mobile device to facilitate delivery services, show you nearby locations, or provide location-based promotions. You can disable location sharing through your device settings at any time.

2.6 Communications Data

If you contact us via email, phone, online chat, or our contact forms, we collect the content of those communications, including:

• Customer support inquiries and responses
• Feedback and reviews you provide
• Survey responses
• Social media interactions involving our accounts

2.7 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your browsing activity. For more information, please see Section 8 (Cookie Usage) of this policy.

2.8 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account or interact with our social pages)
• Analytics providers
• Marketing partners
• Food delivery aggregator platforms
• Publicly available databases

3. How We Use Your Information

Green Lantern Pizza uses the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders and delivery requests
• Manage your account and provide customer support
• Send order confirmations, receipts, and delivery updates
• Facilitate payment processing and refunds
• Provide personalized menu recommendations based on your preferences and order history

3.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers (with your consent where required)
• Notify you about new menu items, seasonal promotions, and loyalty program updates
• Display targeted advertisements on our website and third-party platforms
• Conduct contests, sweepstakes, or other promotional activities

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you or by contacting us directly at [email protected].

3.3 Analytics and Service Improvement

• Analyze website traffic and user behavior to improve our website functionality and user experience
• Conduct internal research and data analysis to understand customer preferences
• Monitor and evaluate the performance of our marketing campaigns
• Develop new products, services, and features
• Troubleshoot technical issues and maintain the security of our systems

3.4 Legal and Compliance Purposes

• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from government authorities or law enforcement
• Enforce our Terms of Service and other agreements
• Protect the rights, property, and safety of Green Lantern Pizza, our customers, and the public
• Detect, prevent, and investigate fraudulent or illegal activity

3.5 Business Operations

• Manage our business operations and internal administration
• Facilitate corporate transactions such as mergers, acquisitions, or asset sales
• Communicate with business partners and vendors

4. Legal Bases for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you, such as processing your food orders.
• Legitimate Interests: We process data to pursue our legitimate business interests, such as improving our services and preventing fraud, provided these interests are not overridden by your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing your data, particularly for marketing communications and non-essential cookies.
• Legal Obligation: We process data when necessary to comply with applicable laws and regulations.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including:

• Payment Processors: To securely process your payments and prevent fraud
• Delivery Partners: To fulfill your food delivery orders
• Cloud Hosting Providers: To store and manage our data and systems
• Email and Marketing Platforms: To send you communications and manage our marketing campaigns
• Analytics Providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer Support Tools: To manage customer inquiries and support tickets
• Loyalty Program Administrators: To manage and track loyalty rewards

These service providers are contractually obligated to use your information only as instructed by us and to maintain appropriate security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or protect our legal rights
• Protect the safety and security of our users, employees, or the public
• Investigate or prevent fraud, security breaches, or other illegal activity

5.3 Business Transfers

If Green Lantern Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to participate in joint promotions or referral programs with our partners.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot reasonably be used to identify you with third parties for business, research, or marketing purposes.

6. Data Security

Green Lantern Pizza takes the security of your personal information seriously. We implement a comprehensive set of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

6.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Storage: Personal data is stored on secure servers with access controls and firewall protections.
• Payment Security: All payment transactions are processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing.

6.2 Organizational Safeguards

• Employee training on data privacy and security best practices
• Confidentiality agreements with staff and contractors who handle personal data
• Incident response procedures for data breaches
• Regular review and updating of security policies

7. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights:

7.2 General Privacy Rights (All U.S. Users)

Regardless of your state of residence, all users of our website have the following rights:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account.
• Right to Deletion: You may request the deletion of your personal information, subject to legal exceptions.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may unsubscribe from marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: greenlatern-food.click (via our Contact page)

We will respond to your request within 45 days of receipt. If we need additional time (up to 90 days total), we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect the security of your information.

8. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements.

8.1 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the website to function properly. They enable core features like shopping cart functionality, account login, and security. You cannot disable these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and any error messages received. This data helps us improve our website's performance.
• Functional Cookies: These cookies allow the website to remember choices you make (such as your preferred language or location) to provide a more personalized experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity to deliver targeted advertisements relevant to your interests on our site and third-party platforms.
• Third-Party Cookies: Some cookies are placed by third-party services that appear on our pages, such as social media platforms and analytics providers.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

10. Children's Privacy

Green Lantern Pizza does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our website, mobile applications, and services are not directed toward children, and we do not knowingly market to minors.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving a verified complaint, we will promptly delete the child's personal information from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

We reserve the right to request proof of age from any user and to restrict access to our services if we have reason to believe a user is under the age of 18.

11. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States and its processing and storage there. We take appropriate steps to ensure that your personal information receives an adequate level of protection wherever it is processed, including through the use of standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

If you have questions about international data transfers or the safeguards we apply, please contact us at [email protected].

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals. However, you may manage your tracking preferences through our cookie settings and the browser controls described in Section 8.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Green Lantern Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

Third-party services we may use include, but are not limited to:

• Google Analytics (analytics and reporting)
• Meta Pixel / Facebook Ads (advertising and remarketing)
• Stripe, PayPal, or other payment processors
• Food delivery platform partners
• Social media platforms (Facebook, Instagram, Twitter/X)

14. Your Choices and Opt-Out Options

We respect your right to make choices about how your personal information is used. Below is a summary of the opt-out options available to you:

• Marketing Emails: Click "Unsubscribe" at the bottom of any marketing email or contact us at [email protected].
• SMS Marketing: Reply "STOP" to any marketing text message we send you.
• Cookies and Tracking: Manage your cookie preferences through our cookie consent tool or your browser settings.
• Interest-Based Advertising: You may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.
• Account Deletion: You may request the deletion of your account and associated personal data at any time by contacting us.

15. How to File a Complaint with a Data Protection Authority

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority.

15.1 For California Residents

California residents may submit a complaint to the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
• California Attorney General
  Website: oag.ca.gov/privacy
  Phone: 1-800-952-5225

15.2 For All U.S. Consumers

Consumers anywhere in the United States may file a complaint with the Federal Trade Commission (FTC) regarding deceptive or unfair trade practices involving personal data:

• Federal Trade Commission (FTC)
  Website: www.ftc.gov
  Complaint Center: reportfraud.ftc.gov
  Phone: 1-877-382-4357

We encourage you to contact us first before filing a complaint so that we have an opportunity to resolve your concern directly.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing users of the changes
• Send an email notification to registered users where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

17. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please do not hesitate to contact us: